Passenger train - Vale (2024)

Tickets may be acquired no later than one day before the day of travel. You cannot buy a ticket to travel on the same day.

The Elderly People’s Statute mandates the provision of two free seats per train, in economy class, reserved for passengers aged 60 or over (and whose income is no more than two minimum salaries). If these seats have already been taken, eligible passengers can buy their ticket at a 50% discount (valid only for interstate journeys and in economy class). ID and proof of income must be presented, both when buying the ticket and on the day of travel.

You can book an excursion for more than 20 people, accompanied by a registered guide, via our excursions channel. Please email excursoes.efvm@vale.com no later than 30 days before the day of travel.

The provision of free tickets is guided by the collective employment agreement of the union to which the employee or retiree in question belongs. If you have any questions about the availability and quantity of free tickets, please contact your union or local labor relations area.

No, and smoking is not permitted on board.

The Vitória-Minas Railroad’s passenger trains have an exclusive railcar for people in wheelchairs and those accompanying them, as well as two free seats. Economy class cars have a seat suitable for people with limited mobility, obese people and pregnant women.

People with hearing impairments also have a special passenger train communications channel. Call 0800 021 9934 to find out specific information about procedures.

Trolleys circulate through the economy and executive class railcars, letting passengers buy food and drink from the comfort of their seat. You can buy drinks, fried snacks, cookies and other items from the menu, as well as order lunch or dinner (in a take-out box). Lunch is served as of 10:30 am.

You can pay in cash or using PicPay, PIX, debit card or credit card (providing there is a 3G or 4G phone signal).

No, you cannot. Alcoholic drinks or toxic substances may not be consumed on the train or in stations.

Besides an online ticket office, the EFC Passenger Train service also has some external points of sale along the railroad, to facilitate your purchases and make your journeys even better.

You can buy tickets up to 45 days before travel, at points of sale or on the internet. To buy a ticket, you need to present official photo ID to permit your identification, such as:

• a national identity card,
• a driver’s license,
• a photo ID card issued by a professional association (OAB, CREA, etc.),
• a work card,
• a valid passport,
• an ID card issued by a federal or state judicial or legislative body, or
• a document issued by a ministry or entity reporting to the Presidency of the Republic. Only original documents or authenticated copies are accepted.

You can pay in cash (onboard the Passenger Train) or by credit card (at a point of sale or on the internet).

Children up to five years of age travel for free, but they must sit on their parent or guardian’s lap. Only one child may travel for free in this way per paying passenger.

Children aged between 6 and 11 pay a lower fare, depending on the destination. Children aged 12 and older pay the full fare.

You must provide your correct ID details when buying a ticket. In line with Resolution 5,974 of 2022, passengers may be prevented from traveling if their details are inconsistent and there is not enough time to correct them before boarding.

Normal Ticket
– Full fare.

Elderly Person’s Ticket (Resolution 2,030 of 2007) – Economy
– This is an economy class ticket for passengers aged 60 and older, whose income is up to two minimum salaries. Two free seats must be available for these people per train. If these seats have already been taken, eligible passengers can buy their ticket at a 50% discount.

Disabled Person’s Ticket (Decree 3,691 of 2000)
- People with disabilities who have a federal government disabled person’s card are eligible for free economy class travel, in accordance with Decree 3,691 of 2000.

Low-Income Youth Ticket (Decree 5,063)
- This is an economy class ticket governed by Decree 5,063 of 2016, for passengers aged between 15 and 29, who belong to a household with monthly income of up to two minimum salaries, are registered with the federal government’s Social Programs Registry (CadÚnico) and have a Youth ID Card issued by the federal government. Two free seats must be available for these people per train. If these seats have already been taken, eligible passengers can buy their ticket at a 50% discount.

If people report the wrong age, fail to present the documentation required by law or falsely claim to have special needs in an attempt to buy a ticket designed for disabled people, low-income youth or low-income senior citizens, they will not be allowed to board, their ticket will be cancelled and they will not be eligible for reimbursem*nt, given that such conduct constitutes a crime, according to article 299 of the Penal Code.

Children up to five years of age travel for free, but they must sit on their parent or guardian’s lap. Only one child may travel for free in this way per paying passenger.

Children aged between 6 and 11 pay a lower fare, depending on the destination.

Children aged 12 and older pay the full fare.

This is an economy class ticket governed by Decree 5,063 of 2016, for passengers aged between 15 and 29, who belong to a household with monthly income of up to two minimum salaries, are registered with the federal government’s Social Programs Registry (CadÚnico) and have a Youth ID Card issued by the federal government. Two free seats must be available for these people per train. If these seats have already been taken, two more eligible passengers can buy their ticket at a 50% discount.

Rescheduling
You can change your date of travel by up to one year, no later than one day before the new date. There is a penalty of 20% of the ticket price and it is billed three hours before the train leaves.

Cancellation
In accordance with National Land Transport Regulatory Agency (ANTT) Resolution 5,974 of 2022, cancelations with up to six hours of notice give rise to a 5% penalty. Less than six hours before departure, cancellation is no longer permitted, although it is possible to reschedule to a different travel date, subject to a 20% penalty.

You can choose from two travel classes:

Executive
Three seats per row, individual power sockets, reading light, individual audio system, footrest. The seats are wider, more comfortable and can recline more.

Economy
Four seats per row, one power socket for every two seats. The seats can recline a little.

ID card, driver’s license, work card, card issued by a regional work council or valid passport.

Digital documents accepted: Digital driver’s license or voter registration card. (A screenshot or photo is not legally valid. You need to access the official system to be valid).

You won’t be allowed to board if you do not resemble the photo on your ID or if your documents have been tampered with.

Passengers aged 18 years or older will not be allowed to board if the photo on their official ID is that of a child or young teenager.

If your document is stolen or robbed, or you lose it in any other way, we will accept a police incident report containing the details of all lost documents, valid for 30 days.

Non-Brazilians need to show their passport in order to board. This is the only document accepted, except in the case of passengers from Mercosul member countries.

Read the special boarding procedures for minors, elderly people and people with disabilities below.

Children younger than 16 must be accompanied by a parent or guardian, and their ID and a document proving their relationship must be presented.

When not accompanied by a parent or guardian, minors may only embark if they present authorization from the Child and Youth Protection Court or a notarized letter of authorization from the parents. This letter must specify the full details of the child and anyone accompanying them, the origin and destination of travel, and validity period. Only original documents or authenticated copies will be accepted.

Children aged between 12 and 17 may only board if they present photo ID, in accordance with National Land Transport Regulatory Agency (ANTT) Resolution 5,974 of 2022.

Two bags per passenger will be allowed, up to a weight limit of 35 kg, sized according to the space available on the Train.

You may not take perishable products onto the Train, apart from food for consumption during the trip.

Any items carried by passengers must not harm the comfort and safety of other passengers and train operations due to their nature or size.

Electronic products must be accompanied by a tax invoice.

Please pay attention to your belongings while traveling. It is your responsibility to look after them and make sure you have them with you when you disembark.

Only one small domestic animal (between 28 and 35 cm in height at the withers), weighing up to 10 kg, is allowed per passenger. You must present a vaccination card and health certificate issued by a veterinarian (valid for 10 days), and the animal must be kept in a suitable container of an appropriate size. Your pet must be able to stand up, turn around and lie down inside this container, and it must be rigid. The animal will be transported as checked baggage and it must not be removed from the container.

Guide dogs are the only animals allowed to stay next to their owner throughout the entire journey.

Guide dogs travel for free, alongside their owner and under their control, in the front row. Guide dogs must be equipped with a harness, though a muzzle is not necessary. They must have an ID card and ID tag issued by a guide dog training center or independent instructor, containing the following information:

ID card:

1. Name of user and guide dog;

2. Name of training center or independent instructor;

3. Corporate taxpayer identification number (CNPJ) of center or company responsible for training or individual taxpayer number (CPF) of independent instructor;

4. Photo of user and guide dog.

ID tag:

1. Name of user and guide dog;

2. Name of training center or independent instructor;

3. Corporate taxpayer identification number (CNPJ) of training center or individual taxpayer number (CPF) of independent instructor.

Mandatory items:

- Up-to-date vaccination card, proving that multi-vaccine and anti-rabies vaccines have been administered, signed by a registered vet.

- The dog’s equipment, consisting of a collar, leash and harness with a strap.

- The ID tag must be worn around the guide dog’s neck.

To find out what times the Passenger Train will pass through your local station, Vale runs an exclusive Passenger Train helpline: 0800 285 7000. Select your nearest station and buy your ticket now.

Passengers should arrive at the station at least 30 minutes before the scheduled departure time to avoid any problems.

At São Luís and Parauapebas stations, boarding ends 10 minutes before the train departs.

Children younger than 16 must be accompanied by a parent or guardian.

When not accompanied by a parent or guardian, minors may only embark if they present authorization from the Child and Youth Protection Court. Only original documents or authenticated copies will be accepted.

0 to 11 years: Birth certificate or declaration of live birth (within 30 days).

12 years and over: Official photo ID (original or authenticated copy) is required (national identity card, work card, passport, driver’s license or any other photo ID valid in Brazil). Digital documents accepted: Digital driver’s license or voter registration card.

Children accompanied by uncles, aunts or grandparents:

In the case of children up to 12 years old, you must show their birth certificate and official photo ID of their parent or guardian, allowing you to prove that you are the child’s grandparent, uncle or aunt (with the same surname, without any alterations).

In the case of children aged between 12 and 16, you must show their official photo ID or birth certificate, as well as official photo ID of their parent or guardian, allowing you to prove that you are the child’s grandparent, uncle or aunt (with the same surname, without any alterations).

Children up to five years of age travel for free, but they must sit on their parent or guardian’s lap. Only one child may travel for free in this way per paying passenger. Children aged between 6 and 11 pay a lower fare, depending on the destination. Children aged 12 and older pay the full fare.

You can take a baby in a car seat onto the Train with you, provided it fits on a Train seat. In this case, as the baby won’t be transported on your lap, you need to buy a ticket for them.

The Elderly People’s Statute mandates the provision of two free seats per Train, in economy class, reserved for passengers aged 60 or over (and whose income is no more than two minimum salaries). If these seats have already been taken, eligible passengers can buy their ticket at a 50% discount (valid only for interstate journeys and in economy class). ID and proof of income must be presented.

The following documents are accepted as proof of income, as established in Decree 5,934 of October 18, 2006:

I – Work and Social Security Card, containing up-to-date annotations;
II – Pay slip or another document issued by employer;
III – Proof of contributions to National Social Security Institute (INSS);
IV – Benefit payment statement or declaration issued by INSS or another public or private sector pension scheme (only valid up to 90 days after date of issue);
V – Document or card issued by state or municipal social welfare secretary or a similar institution.

For questions, suggestions, or complaints about the Passenger Train you have an exclusive number: 0800 285 7000.

Alô Ferrovias is a direct channel with the community that works 24 hours a day, 7 days a week. On this same telephone it is possible to find out the Train's arrival and departure times. The call is free.

The Passenger Train also has a communication channel for the hearing impaired: 0800 021 9934.

The Train have a dining car and buffet car. There is also a food and drink trolley service.

Only cash payments are accepted onboard the Train.

The buffet car sells ready-to-eat items, such as water, coffee, juices, soft drinks and candies.
The dining car sells items such as hamburgers, pizzas, sausage sandwiches, fried snacks and cheese breads, as well as drinks.

Trolleys also circulate through the economy and executive class railcars, letting passengers buy food and drink from the comfort of their seat. You can buy drinks, fried snacks, cookies and other items from the menu, as well as order lunch or dinner (in a take-out box). Lunch is served as of 10:30 am.

Yes, all railcars are air conditioned, keeping them at a comfortable temperature of 23 degrees Celsius. We always keep the damper open, thereby bringing in fresh air all the time.

We advise you to bring a sweater with you to make you more comfortable.

Yes, we have a Lost and Found service. All objects that are found on the Train and in stations are sent to this sector.

If you find an object on the Train, kindly hand it over to the onboard staff. If you find an object at a station, please hand it in at the ticket office.