USPS.com® - Account Recovery (2024)

In the event you forget your password and lock your USPS online account, there are several ways that it can be unlocked.

Account Recovery Options

Wait 24 Hours
USPS online accounts automatically unlock after 24 hours. If you remember the existing password to your account, it can be accessed like normal once it is unlocked. If you can't remember the password to your account, you will need to reset it by using the "Forgot Password" link from the login section of usps.com.
Answer Secret Questions
Your account can be unlocked by providing the correct answers to the secret questions you established when you created your account. To access, click the "Forgot Password" link from the login section of usps.com.
Text Message
The Postal Service supports text messaging via Short Message Service (SMS). In order to use SMS to recover your online account, you must have a verified mobile device associated with your account. Please refer to the Two-Step Verification section below for information related to the mobile device verification process. To access, click the "Forgot Password" link from the login section of usps.com (this will only work if your account is already setup to be recovered via text message).
Contact the Help Desk
The USPS Help Desk (https://www.usps.com/help/contact-us.htm) can be contacted to unlock your account. You must know the answers to your secret questions in order for the Help Desk to process a password reset for your account. If you don't know the answers to your secret questions, you will need to create a new account.

USPS Messaging (Short Code) Support

The Postal Service sends text messages for related products and services through separate SMS phone numbers, commonly known as "short codes".

USPS Account Services (Short Code 34100)

Supported Phone Numbers

The Postal Service only supports SMS text messaging for domestic United States & Canadian phone numbers. Other international phone numbers are not supported at this time.

You can optionally add another layer of security to your account by requiring a one-time security code in addition to your password each time you log-on to USPS.com. Activating the Multi-Factor Authentication service involves a two-step process of 1) validating your profile email address and/or your mobile phone number and2) opting-in your USPS.com account to the Multi-Factor Authentication feature.

Once Multi-Factor Authentication is enabled on your USPS.com account, you will have the option to select which method you would like to receive your one-time security codeupon your next log-on to USPS.com (if both your email address and mobile phone number are validated).

How do I Validate my email address?

To validate your e-mail address:

Log-in to your USPS online account
Click the "My Profile" link from the login section of the page
Click the "Preferences" link from the left-side menu
Click the "Email Validation" box
Click the "Validate Your E-mail" button
Go to your email mailbox, open the e-mail from USPostalService@usps.com, follow the instructions and click on the link "Click here to complete your e-mail validation"

How do I Validate my Phone?

To verify your mobile device:

Log-in to your USPS online account
Click the "My Profile" link from the login section of the page
Click the "Preferences" link from the left-side menu
Click the "Account Recovery" or "Multi-Factor Authentication" box
Review or input your mobile phone number & click the "Verify Mobile Phone" button
Enter the verification code that was just texted to your mobile device
Click the "Verify" button

How do I opt-in to Multi-Factor Authentication?

To enalbe Multi-Factor Authentication on your USPS.com account:

Log-in to your USPS online account
Click the "My Profile" link from the login section of the page
Click the "Preferences" link from the left-side menu
Click the "Multi-Factor Authentication" box
Review your validated email and/or mobile phone number
Check the box to enable Multi-Factor Authentication upon your next USPS.com login

Terms & Conditions

TERMS AND CONDITIONS FOR USPS Account Services

Participating carriers include AT&T, T-Mobile®, Verizon Wireless, Sprint, Boost, U.S. Cellular®, MetroPCS, Virgin Mobile, and Cricket

For help text "HELP" to 34100 (message & data rates may apply) or contact us via Customer Service
To unsubscribe, text "STOP" to 34100 at anytime (message & data rates may apply).
Message and Data rates may apply
Message Frequency based on user activity
SMS text messages are intended to be a best effort communication and represent just one component of the USPS communication systems.
SMS text message notifications may be delayed or not received during regional emergencies or other periods of high messaging traffic
Third parties can send SMS text messages disguised as alerts from the USPS and therefore you are urged to independently verify the authenticity of any message that you receive
SMS text message order delivery is not always predictable
Wireless carriers are not liable for delayed or undelivered messages
SMS text message notifications from USPS will be presented on your mobile device in the same manner as any other SMS text messages

Privacy Policy

We take great precautions to keep the information you share with us safe and private. We will not sell or give your personal information to other marketers without your express consent. However, from time to time, we would like your permission to send you previews of new products, or personalized offers or tips. You will be receiving these offers or tips only if you choose to opt-in to these services. We also may ask for comments on how to improve our products or programs. In order to do so, your information may be securely shared with our agencies, who perform these services on our behalf, or safely stored in countries other than where collected. You can easily stop this type of communication at any time by texting STOP (message & data rates may apply).

http://about.usps.com/who-we-are/privacy-policy/privacy-policy-highlights.htm