Why is my Comcast Xfinity service not working?
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Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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What isn't working?
Please let us know what issue you are experiencing with Comcast Xfinity:
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In the last three months, how would you rate Comcast Xfinity?
2.20 out of 5 124,075 ratings
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Problems in the last 24 hours
The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Comcast Xfinity. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Comcast Xfinity compensate me for the outage?
The recent Comcast Xfinity outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Comcast Xfinity if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Comcast Xfinity has occasionally given some customers credits and other forms of payment.
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Most Reported Problems
The following are the most recent problems reported by Comcast Xfinity users through our website.
Internet (59%)
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TV (13%)
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Wi-fi (12%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (3%)
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Live Outage Map
The most recent Comcast Xfinity outage reports came from the following cities:Montpelier, Jacksonville, Salt Lake City, Denver, Santa Clara, Dallas, Orlando, Charlotte, Clementon, Houston, Sykesville, Somerville, West Valley City, Watkinsville and Waterford.
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| City | Problem Type | Report Time |
|---|---|---|
 Montpelier | Phone | |
| Jacksonville | Internet | |
| Salt Lake City | Internet | |
| Denver | Wi-fi | |
| Jacksonville | Wi-fi | |
| Santa Clara |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
- Nancy Maloche (@MalocheNancy) reported
@JudgeJeanine Wish I could have seen you but the fox nation app for tv is garbage. Wants you to sign in with your tv provider. Xfinity won’t let you. The five was my best to watch. Gotta go to cnn because it streams on my tv.
- Sylvia Armand (@Armand4Sylvia) reported
Xfinity needs to hurry the F up cause my WiFi is not working and talking away from my play time!!
- Late Night Parent (@latenightparent) reported
Unlike Google, which owns YouTube, and Comcast, which owns NBCUniversal’s Peaco*ck, Microsoft doesn’t operate a competing streaming service to Netflix.The new business is a boon for Microsoft’s advertising division, which contributes 6% of the software company’s total revenue.
- Florida Stanley (@KobeVFL) reported
@comcast IS THE WORST COMPANY ON THE FACE OF THIS EARTH. TELEMARKETERS AND SCAM CALLS FROM NIGERIA ARE MORE HONEST AND REAL THAN COMCAST. I CANNOT TRULY EXPLAIN JUST HOW MUCH I HATE YALL. BIGGEST CROOKS ON EARTH
- Ted Hicks (@RealTedHicks) reported
Unlike Google, which owns YouTube, and Comcast, which owns NBCUniversal’s Peaco*ck, Microsoft doesn’t operate a competing streaming service to Netflix.The new business is a boon for Microsoft’s advertising division, which contributes 6% of the software company’s total revenue.
- v. (@vaneeeka_) reported
**** Xfinity& they better not @ me.
- Kevin Clark (@kaclark76) reported
@Xfinity and @Peaco*ckTVCare needs to work on their communication! Idk why I am being charged for premium when I am a xfinity customer! Very poor! I want ny 50 bucks back! 😡😡
- Bryan Young (@swankmotron) reported
@nerdyathomedad @Xfinity I don't think @Xfinity has ever cared about customer service. Switching to Google Fiber was the best decision I ever made. It's reliable, way cheaper, and the customer service isn't a hassle.
- #saveVENEZUELA (@weownthemeans) reported
I tried to report this to activate insurance for another replacement phone but after two days of trying I am depressed & frustrated by internet glitches and the poor xfinity website experience.Please help816-886-5666
- Nils Holgersson™ 🏳️🌈🇸🇪 (@HelsingeNils) reported
@AmazonHelp Thank you! I will check them out. We love @amazonmusic and would like to hear it on all three Echo Dots at the same time but due to @Xfinity having poor service we can only use one at a time.
- AVoice4TheVoiceless (@LendYourVoice2) reported
@comcast @XfinitySupport @Xfinity I am sending you a D.M. PLEASE HELP!!!!!
- Junie, your local Bay Area Asian degenerate trash (@Junie2Luv) reported
@Xfinity @STOP_B Too bad, sounds like a you problem. People leave because your service is embarrassingly appalling.Maybe get your team to actually fix things for once?
- wvtech (@wvtech) reported
@xJJdriver1x @LandonHuffman @DaleJr Never said he hasn't done well in Xfinity series. But your 10% number is a joke. He's not even raced a full season yet.
- Queen D 🤎 (@Dessbest) reported fromAustell, Georgia
Nothing pisses me off more than xfinity’s customer service.
- ⚔ Shane 🇺🇸 (@Shane_Awesome) reported fromWarwick, Rhode Island
@KensethFan17_20 The xFinity Series as it sits is pointless. It adds nothing. It looks like a cheap knockoff of the Cup series but it's still wildly expensive. They are never going to make it cheap again (see ARCA) so why not at least make it relative to the current car market? SUVs / Crossovers.
- AdamCrowGaming (@AdamCrowGaming) reported
Yo, this idiot Comcast agent asked me to do an internet speed test, I relayed the results, and then straight up asked me to take the speed test. Not "take the speed test again," like he literally forgot what he asked a second ago. I can't even with these idiots... #f*ckCmomcast
- Semaj Adartse (@nerdyathomedad) reported
@swankmotron @Xfinity I tried to do Google fiber, but there was some issue with my building that wouldn’t allow me to get Google fiber.
- Nils Holgersson™ 🏳️🌈🇸🇪 (@HelsingeNils) reported
@Xfinity has got to be the most hateful, spite-filled company in existence. Even when you have scheduled payments on file they throttle your cable when your bill comes due. I don’t have enough bandwidth on a normal day to stream on two devices and then they do this ****.
- Laurence Fishscale (@100tilImdead) reported
**** Xfinity **** Comcast by far the worst cable provider of all ******* time
- Sora 🍂🍂 (@Sora_XBLADE) reported
Xfinity customer service sucks so much *** it’s not even funny, wtf
- Bill Sautter (@BillSautter) reported
Hey, @Xfinity - all services down for more than 8 hours now in Hillsborough, CA & nearby. Unplanned outage. No info available on when service will be restored. #comcastoutage #xfinityoutage
- wvtech (@wvtech) reported
@Bob_Nic_LSU That's such a ridiculous statement. If losing money wasn't an issue, JRM would have been in the cup series years ago. KHI wouldn't have ended its racing operations, KBM would still be in the Xfinity series.
- NASCAR Prophecy (@nascarprophecy) reported
Yesterday in the Xfinity practice Trevor Bayne did a 30 Lap run which tells me he loves his car! In every 5 Lap breakdown he was in the top 3 and his car never fell off at all. He starts 6th I look for him to charge to the front and battle out with the #88 of William Byron.
- Ashley 🏁⚾ (58-31) (@Astrosfan___) reported
Anyway I'm bouta quit listening to country music anyway because my phone needs to be changed and i got live sports to listen to IndyCar final practice and qualifying, Astros baseball, Xfinity series race on USA network and the SRX race tonight ⚾⚾🏁🏁🏁 I'm gonna listen to PRN
- Day Star (@goyardbandit21) reported
@Xfinity WTF going on? Do I have to switch services? Why no internet for about 3 hrs at a time? Why I’m I even paying y’all?
- Nils Holgersson™ 🏳️🌈🇸🇪 (@HelsingeNils) reported
The @Xfinity reps tell me I have the “fastest speed available” yet I cannot steam on my laptop while I’m using my Roku. I cannot play @amazonmusic music on more than one Alexa because the bandwidth is so slow. I call bullsh*t.
- Nils Holgersson™ 🏳️🌈🇸🇪 (@HelsingeNils) reported
I pay @Xfinity too much each month for the ****** service I receive and the piss poor customer service.
- Kevin Dudginski (@kdudginski) reported
Holy ******* **** I just ordered Xfinity Wi-Fi and I already hate their customer service! Day one! Didn’t take long!
- Junie, your local Bay Area Asian degenerate trash (@Junie2Luv) reported
@mayshallwin @Xfinity Seems like you fell for their scam tooThey're really not going to do anything and steal our money in reality, paying for a ****** service that just dodges the questions about the connection and hangs up on us when trying to complain about it.
- Semaj Adartse (@nerdyathomedad) reported
The funny thing to me is that I have been tweeting to @xfinity for the last 14 hours with no response. Is it because they’re doing something shady or because they don’t care about customer service?
